Returns, Refunds & Cancellations

1. Overview

This policy explains how you can return or exchange a product, request a refund, or cancel an order placed with Akkivinaya Sports. It should be read together with our Terms & Conditions.

2. Return & Exchange Eligibility

You may request a return or exchange within 7 days of the date of delivery, provided that the product is unused, in its original condition, with all original packaging, tags, and accessories intact, and is not from a category listed as non-returnable below.

We recommend recording an unboxing video and inspecting your order immediately upon delivery, as this can help us process return, exchange, or damage-related requests faster.

3. Non-Returnable Items

Customised, personalised, or knock-in/prepared products made to your specific request are not eligible for return or exchange, except where the product is found to have a manufacturing defect or was delivered damaged or incorrect.

Products that have been used, damaged due to misuse, or returned without original packaging or accessories may not be eligible for a return or may be subject to a reduced refund.

4. How to Request a Return

To request a return, exchange, or cancellation, please contact our customer support team using the details in the "Contact & Grievance" section below within the applicable time window, quoting your order number and the reason for the request.

5. Refund Method & Timelines

Once a return is received and inspected, or a cancellation is approved, eligible refunds will be processed to the original payment method used at checkout. Refund timelines depend on the payment method, bank, and payment gateway involved, and may take some time to reflect in your account after we initiate the refund.

6. Order Cancellations

Orders may generally be cancelled free of charge before they are dispatched. Once an order has been dispatched, it cannot be cancelled, but may still be eligible for return under this policy after delivery.

Customised or made-to-order products may not be eligible for cancellation once preparation has begun, as noted in our Terms & Conditions.

7. Damaged, Wrong, or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible, and in any event within 7 days of delivery, with photos or an unboxing video and your order number, so that we can arrange a replacement, repair, or refund as appropriate.