Privacy Policy

1. Overview

Akkivinaya Sports ("Akkivinaya Sports", "we", "our", or "us") respects your privacy. This Privacy Policy explains what personal information we collect through our website and related services, how we use and share it, and the choices available to you.

This Policy should be read together with our Terms & Conditions. By using our website or placing an order with us, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following categories of information when you use our website:

Account & contact information: your name, phone number, and email address when you create an account, log in using OTP, or contact our support team.

Order & delivery information: billing and delivery addresses, order contents, order value, and any customisation or preparation instructions you provide.

Payment information: online payments are processed by Razorpay and other permitted payment gateways. We do not store your full card, UPI, or net-banking credentials on our own servers.

Communications: messages you send us via email, WhatsApp, phone, or website forms, including product enquiries and support requests.

Technical information: limited device and usage information (such as browser type and pages visited) that helps us operate and improve the website.

3. How We Use Information

We use the information we collect to create and manage your account; process, confirm, and deliver your orders; provide customer support and respond to enquiries; send transactional communications such as order confirmations, shipping updates, and payment status; prevent fraud and protect the security of our website; and comply with applicable legal and tax obligations.

Where required by applicable law, promotional communications by email, SMS, or WhatsApp will only be sent based on the applicable consent and opt-out requirements.

4. Cookies & Tracking

Our website may use cookies or similar local storage technologies to keep you logged in, remember items in your shopping cart, and understand how our website is used so that we can improve it.

You can usually control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of features such as login, cart, or checkout.

5. Sharing With Others

We do not sell your personal information. We may share limited information with trusted third parties strictly to operate our business, including payment gateways (for processing payments), courier and logistics partners (for delivery), communication providers (for SMS/WhatsApp/email notifications), and analytics or hosting service providers (for operating and securing our website).

We may also disclose information where required by law, regulation, court order, or governmental request, or to protect the rights, property, or safety of Akkivinaya Sports, our customers, or others.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or ask us to stop sending promotional communications. You may also update your account and delivery details directly from your account, where available.

To exercise any of these rights, please contact us using the details in the "Contact & Grievance" section below.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Policy, including maintaining order and account records, complying with legal, tax, and accounting obligations, and resolving disputes.

9. Children's Privacy

Our website is intended for use by individuals who are at least 18 years old, or by minors under the supervision and with the consent of a parent or legal guardian, consistent with our Terms & Conditions. We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or applicable legal requirements. The latest version will be published on this page together with an updated "Last updated" date.